Question 1

Do I need a referral?

Accepted Answer

No, a referral for privately paid therapy is not required. Just reach out via our contact page to discuss the next steps.

Question 2

What is your cancellation policy?

Accepted Answer

We ask that you provide 48 hours notice for cancellations. After this time a 50% session rate cancellation fee will apply. Full fee will be charged for failure to attend without notice.

Question 3

Are sessions confidential?

Accepted Answer

In short, yes. Unless you are at risk to yourself or another person, or I am legally obligated to via a subpoena.

I take notes on the record keeping system, Halaxy.  Your privacy and confidentiality is of utmost importance. We will go through this is detail in the first session.

Question 4

Can I claim on Medicare or Private Health Insurance?

Accepted Answer

No, at this stage we do not offer rebates via Medicare or Private Health Insurance.

Question 5

What qualification do you have?

Accepted Answer

Bachelor of Social Work with Honours. This is a 4 year degree.

I have also completed further training in a number of treatment modalities listed on the 'Home' page on the website.

Question 6

Are you a psychologist?

Accepted Answer

No, I am a social worker who has worked in the mental health field since 2013.

A social worker and a psychologist have different undergraduate degrees. Both can provide psychological therapies in a range of modalities depending on their post graduate training and professional development. 
All mental health professionals will have a difference lense depending on their ongoing professional development, training, life experience and interests.

Question 7

What payment methods are available?

Accepted Answer

As I am a small business I am currently only taking bank transfers and cash.

Question 8

How do I provide feedback, complaints or compliments?

Accepted Answer

If you wish to provide feedback, you can contact us on Ph: or e-mail jesssextontherapy@gmail.com

Frequently asked questions